Outstanding Service - You Tell Me....
Thursday, January 5, 2012 at 9:08AM 
Christmas and New Year is the worst time for anything technical and complicated to arrive - period. Stores close, technicians take vacation, and managers and owners hide from the public. For many, Christmas is a religious and/or festive day. For most, it's a time to escape the pressures of work and relax with friends and family.
Software Installation & Configuration Questions
It was a few days before December 25th and the MIP hardware was set up, but I couldn't get any of the software to function correctly, didn't have a registration key to unlock the software, and basically was a little clueless on how to get this animal moving!
Several e-mails had transpired between Flight Deck Solutions and Sim Avionics - but it was slow going. I was keen to get the basics set up so I could navigate through the various configuration options during the Christmas week.
Then, on Christmas eve - 2130 Canadian time my cell phone rang.... "Hi this is Peter Cos from Flight Deck Solutions, I hear you have a problem! I can sort this out for you quickly. I realize there are many systems to get in place and your feeling overwhelmed at the moment - no problems. Let's work through each issue in turn and get you flying"
From this post, you may think that the configuration of FDS and Sim Avionics software is difficult; this is far from the truth. Once your steared in the right direction, have the correct folder structure established on your computer, installation is very straightforward.
Now, for those who are "really bored" and have read through this blog in entirety, you may remember that one of the reasons I bought from Flight Deck Solutions was because of the backup service. Tell me - what better service can you expect when the owner of the company rings you, from the sidewalk outside a restaurant in Canada, to try and solve your issue......ON CHRISTMAS EVE!
All the issues were solved over the next few days via e-mail and telephone calls.
Thank you Peter Cos, Steven Cos, Mark Hastings (United Kingdom) and Nat (Australia) for your time and assistance.
Reader Comments (2)
Well I'd have to agree with you there Iain - excellent customer service, unlike most of the knuckleheads I've had to deal with... We should remember though that we're dealing mainly with "artists", not "merchants". In a world where every other home in the civilizewd world has a 737 flight traininer in the back bedroom, this situation will surely be reversed!
Happy building.
FlyWJP
Hi Ian - GREAT Blog with some good information and forethought. Thanks for the thumbs up on FDS. I'm looking at their website now and thinking of making an order. Is it OK if I contact you privately to discuss? The other contender is Engravity.